You built a business around doing the work well. As it grows, keeping customers informed, responding to new inquiries and following up on opportunities becomes a job of its own.
Cactus works alongside your team to support those conversations. From the first inquiry to the next service visit, we help you put a more consistent customer follow-up process in place.
An inquiry is the beginning of a customer relationship. Cactus helps your business respond and follow up, so the interest your marketing creates has a next step.
Handle incoming calls, collect the details your team needs and help customers take the next step, including outside normal office hours.
Follow up with customers who received an estimate but have not made a decision. Give them an opportunity to ask questions or reconnect with your team.
Build follow-up around the customers who already know your business, whether the conversation is about another service visit, previously discussed work or an appropriate reminder.
Seasonal service demand, equipment replacement decisions and ongoing customer relationships.
Time-sensitive service requests, proposed repairs and follow-up with existing customers.
Inspection requests, longer estimate decisions and homeowners who need several conversations before choosing a contractor.
We start with your services, your customer journey and the systems your team uses. Together, we identify which conversations Cactus should handle and when your people need to take over.
Cactus supports Housecall Pro and Jobber. During your demo, we'll review your current setup and the workflows available for your business.
Cactus is designed for established businesses with customer inquiries, an existing customer base and work to follow up on. It is not a substitute for building a business's initial website or creating demand from nothing.
If your team is already managing those opportunities and needs a more consistent way to keep them moving, let's look at your process.
Show us how your team handles inquiries and follow-up today. We'll walk through where Cactus can help.
Prefer a real person? Call us at (650) 629-2667