Seasonal spikes and after-hours emergencies meant homeowners were calling when the office couldn’t always pick up. Slow callbacks and missed rings were leaking jobs the company had already paid to generate.
With Cactus, Pam holds the front door open 24/7—answering, qualifying, and helping book work so techs show up to real jobs instead of voicemail leftovers. Here’s what that looked like in the period we measured:
Billed invoice value traced to Cactus calls
50 July invoices across 34 unique customers whose calls Cactus handled.
(See the exact impact Cactus has made for trade businesses in 16 states across the U.S.)
July invoices matched
50 of 209 July invoices linked by exact customer phone.
Unique customers linked
3 trace to calls before July.
Calls handled
All July Cactus call records retrieved.
Calls triaged for the team
Average handled-call duration
Spam calls screened out
After-hours calls answered
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