Your office has to balance new service requests, customer questions and work that still needs a decision. Your plumbers cannot manage all of those conversations while they are on a job.
Cactus works alongside your team to support incoming inquiries, estimate follow-up and outreach to past customers.
Help customers explain the issue, collect their contact and service-location details, and follow your approved process for booking or handing the request to your team.
Some plumbing work is not booked during the first conversation. Cactus can help your team follow up on open estimates and reconnect with customers who still have questions.
Stay in touch with customers who have used your business before. Build approved follow-up around previously discussed work and relevant service needs.
Help people who contact your business take the next step. Keep the conversation going rather than relying on your field team to remember every callback.
A customer receives an estimate for a water-heater replacement but wants time to decide.
An approved follow-up gives them a chance to ask questions and reconnect with your office. Your team handles recommendations, final pricing and any decisions that require a licensed professional.
Set expectations for which services you offer, what information to collect and when a conversation needs a person.
Cactus does not promise emergency arrival times or determine whether a situation is safe. Your team defines the escalation process and remains responsible for dispatch.
See how Cactus can fit into your plumbing business’s inquiry, scheduling and follow-up process.
Prefer a real person? Call us at (650) 629-2667
